Just For You - Customer care Just For You 

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Customer care just for you

If you need any questions answered, need instructions, having trouble, or need assistance accessing our product pages or services,
please check below or complete our Contact us form for further customer service.





Shipping & Delivery

All orders ship via USPS (United States Postal Service). Orders typically ship within 1-2 business days, excluding weekends and holidays. Promotional sales items may take 3-5 business days to process. You will be notified if takes longer to ship.

Privacy & Security

Thank you for visiting www.jfybrand.com (the “Website”). This procedures, privacy & security policy (the “Policy”) explains the information we collect about you, how we use the information, some of the security steps taken to protect the information, and the information you can review, revise and/or restrict our usage of this information, and other JFYBrand.com procedures. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.
If you have any concerns about this Privacy Policy, you should immediately discontinue use of the website.
Why We Do What We Do. We believe that shopping with us is special since we strive to bring you some of the most exceptionally crafted and reasonably priced fashions available. We strive to provide unmatched customer care, and always do our best to provide that “something extra” to make sure every single customer fully enjoys their purchases.
Our Just For You Commitment & Web Policies. We stand behind every purchase with our custom policy; if you are not completely satisfied with your order, we will either replace it or provide you with a full product refund within 21 days of purchase date, unless item is a RED DOT SALE product and a Store credit is created for you to use on our website, this Store Credit will be created as a refund replacement. Shipping and handling charges are non-refundable.

Procedures to review your personal information and to opt-out You can always update your personal information or opt-out of our mailing list. If at any time you would like us to update your information or you opt-out, contact customer service. Please be sure to include your email address, full name and mailing address. JFYBrand.com collects information from our customers for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve shopping experience and to communicate about products, services, discounts and promotions. We collect information such as name, telephone number, email, postal address and payment information (“Personal Information”) that you provide to us when you register an account on our site, place an order, participate in a an online or store promotion or survey, write product reviews, post customer-generated photographs and content, or create product collections, wishlists and other user-generated content.

We may use this information collected online to process and fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this or other websites and to send you offers, promotions, or information that we believe may be of interest to you. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send to you.

Disclosure of Information jfybrand.com does not share any information about it’s customers unless we determine to be required by law. We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law. We use secure sites for any credit card processing procedures. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

Returns & Replacements

Please let us know of any damaged or defective items and we will provide you with a Return Authorization Number. Please follow the instructions that we provide and return the item(s) to our address below: Just For You LLC. 10627 Deerbrook Drive Knoxville, TN 37922. We will email you once everything is processed and completed.

All return/exchanges must be received within 14 days of the original shipment delivery date.All items must be returned to us in their original, unworn, unwashed, and smoke-free condition. All items must be returned with their original tags and accessories (including removable belts, straps, etc.)
Items listed below and Final sale items cannot be returned or exchanged: Red Dot SALE items and Other Promo Sale items, Earrings, Hosiery and leggings. We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-30% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package as Just For You is not responsible for lost return packages without tracking info.

Returns/exchanges are processed within 7-10 business days upon receipt of the package. Refunds are issued back to the original form of payment or store credit. The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable. We will send you your new exchange order with complimentary standard shipping.

TN Sales Tax

TN sales tax of 9.25% will be applied to orders shipped to any address in the State of Tennessee.

Payment, Processing of orders

We accept VISA, MasterCard and Discover credit cards. We also accept PayPal payments.
Orders typically ship within 1-2 business days, excluding weekends and holidays. Orders placed during promotional sales may take 3-4 business days to process. Express orders placed after 11 AM PST will be shipped the following business day. Successfully placed orders will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam Box or contact us for confirmation. If you need to change, cancel, or any other assistance with your order, please contact us immediately via email. We will not be able to make change requests once your order is done processing or once it is shipped. We will not be able to make changes to your order via PayPal comments, you need to email info@jfybrand.com with your comments.
Promotional coupon codes cannot be combined; only one promotional code can be used per order. Promotional coupon codes cannot be applied to previous orders. FINAL SALE on Red Dot SALE items.

Gift Cards

If you have a Web-Store Gift Certificate Code or a Web-Store Credit Code, please see below for gift card instructions: When checking out, ENTER CODE in the Gift Certificate Section and then click “Apply Coupon”. (If this isn’t done, the amount won't be applied to the order.)

Updating Account Information

To update your account information, change password or any customer specific info you need to proceed to your customer account and follow the instructions.

JFY


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